Refund policy

B&E Botanicals Return & Refund Policy

All sales are final. Due to the handcrafted nature of our products, B&E Botanicals does not accept returns or exchanges.

Damages and Issues

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at bnebotanicals@gmail.com so we can review the issue and determine an appropriate resolution.

Please include your order number and photos of the damaged, defective, or incorrect item when contacting us.

Non-Returnable Items

All products are non-returnable and non-exchangeable. This includes candles, home-care products, custom or personalized products, sale items, and gift cards.

Refunds

Refunds are only considered for items that arrive damaged, defective, or incorrect. If a refund is approved, it will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund.

Contact Us

If you have questions about our policy or an issue with your order, please contact us at bnebotanicals@gmail.com.